Frequently asked questions

Collection and delivery locations, the commodity and how it is packed, gross weight and dimensions (or container type and count), the Incoterm, and your required readiness date or fixed deadline. Any licensing, hazardous classification or temperature requirement should be flagged up front, because it changes both the routing and the price.

International logistics for import and export by land, sea and air: freight coordination, customs and compliance support through licensed broker partners, warehousing and distribution, transloading, and eCommerce fulfilment support where that fits the flow.

A quotation is an estimate based on the details supplied and becomes binding only when confirmed in writing. It remains subject to space and equipment availability, carrier surcharges, the accuracy of the cargo particulars and the validity dates stated on the quote.

Declarations are filed by licensed customs brokers appointed for the relevant jurisdiction. We prepare and verify the underlying data, coordinate the filing and keep you informed. Classification, valuation and the accuracy of the declared particulars remain the declarant's legal responsibility.

No. Carrier liability is limited by the applicable transport convention or contract and is not the same as insurance — it is usually capped by weight, not by the value of your goods. Cargo insurance is arranged only where you request it in writing, in good time, with the values and cover you need.

The Incoterm sets where cost and risk pass between seller and buyer, which determines which legs, charges and clearance obligations fall to you. If you are unsure which to use, describe the commercial arrangement and we will explain the practical effect on the movement.

Ocean transit is measured in weeks and is priced by container or by volume for consolidated cargo; air is measured in days and is priced on chargeable weight. The right answer depends on value density, shelf life and how much inventory the transit ties up. Our ocean versus air guide works through the trade-off.

Project and specialised cargo is planned case by case with surveys, lifting studies, route assessments and permits confirmed before dates are committed. Lead times are longer than standard freight and the sequence of approvals usually drives the schedule.

Enter your booking reference, container number or air waybill on the tracking page to see the milestone sequence for the movement. The tracking reference guide explains the formats, what each milestone means and what to do when a status has not moved.

Your coordinator monitors milestones and contacts you when something changes, with the options available. Where the delay sits with a carrier partner or an authority, we chase it and report back rather than leaving you to interpret a carrier status screen.

Documentation, by a wide margin: missing certificates, descriptions that do not match the commercial invoice, incorrect classifications or values, and late instructions. The documentation checklist covers what to prepare before cargo moves.