Resources
Freight resources and guides
Practical background on how international freight forwarding works — documentation, customs, mode selection, tracking and terminology.
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Choose a guide
Six reference pages covering the questions that come up most often before and during a shipment.
Frequently asked questions
How quoting, booking, documentation, customs and tracking work in practice.
Read guideShipping documentation checklist
The documents typically required for an import or export movement, by mode.
Read guide
Ocean vs air freight guide
Cost, transit time, chargeable weight and cargo suitability compared side by side.
Read guide
Customs & compliance overview
Classification, valuation, origin, controlled goods and supply chain security basics.
Read guide
Shipment tracking reference guide
Reference formats, milestone meanings and what to do when a status stalls.
Read guide
Glossary & Incoterms
Plain-language definitions of common freight terms and the eleven Incoterms 2020 rules.
Read guide
How to use these pages
What to expect
Written for shippers, not specialists
Each guide explains the mechanics of a movement in plain language, so you can brief your own team and suppliers accurately.
General information, not advice
Requirements vary by country, commodity, carrier and Incoterm. Use these pages to frame the question, then confirm the specifics for your lane with your coordinator.
Kept evergreen
The guides cover principles that hold across lanes and seasons rather than rates or schedules, which are confirmed per shipment.
Have a question these pages do not cover? Contact operations.
Need a routing plan or a rate indication?
Send us your lane, cargo details and target dates. A coordinator will come back with options and next steps.